FedEx Express is enhancing its international delivery services to cater to customers' growing demand for reliable and diverse services in the Asia Pacific region.
It announced that effective May 2, 2023, customers will now have access to FedEx International Economy® (IE) services connecting the Asia Pacific to 170 markets worldwide.
FedEx said the IE service typically delivers within APAC in two to five business days and to major markets in Europe and the US in four to five business days.
"Customers who want to ship less urgent shipments with day-definite delivery will get the same reliability as FedEx's time-definite International Priority service," the announcement said.
It added that at the same time, FedEx will also improve transit times for FedEx International Priority® (IP) in certain trade lanes and customers can use IP to ship critical and urgent shipments and enjoy delivery between one to two business days to major markets and territories worldwide.
It said all the enhancements come with FedEx door-to-door, customs-cleared services.
"Businesses, especially small businesses, are looking for ways to introduce efficiencies that can help their bottom line, particularly in this economic environment," said Kawal Preet, president of Asia Pacific, Middle East, and Africa, FedEx Express.
"With more customers, particularly online consumers, ranking delivery speed as a less important factor in placing an order, businesses are looking for differentiated solutions. This is part of our continued efforts to deliver greater value and an outstanding experience for our customers."
Salil Chari, senior vice president of Marketing and Customer Experience for the Asia Pacific, Middle East, and Africa region, FedEx Express, noted the importance of day-defined delivery.
"Not everything needs to be delivered the next day. Day-defined delivery is what more of our customers are looking for and our IE service enables us to address customers’ changing needs and expectations to select the service that adds the most value to their business," Chari said.
