Lufthansa Cargo announced that it was recently re-certified by the independent auditing company SGS in accordance with the Cargo iQ Standards for quality management along the airfreight transport chain.
The freight carrier noted that the comprehensive audit included an extensive documentary pre-audit as well as a detailed examination of the implementation of the described quality assurance procedures in all processes.
It said in a three-year cycle, this ensures that Cargo iQ members implement the high standards and specifications of the IATA (International Air Transport Association) community of interest.
Lufthansa noted that the last audit of Lufthansa Cargo took place in 2017, and preparations for this year's audit had already been underway since last year.
"Lufthansa Cargo again achieved an outstanding result with three out of three possible stars and was thus able to confirm the equally successful audit from 2017," it said. "Among other things, the audit examined the implementation of the milestone system used by Cargo iQ to evaluate performance and the development of Lufthansa Cargo's quality management, especially with regard to 'continuous improvement' measures."
"The certification of our quality management by the industry-wide Cargo iQ initiative confirms our customer promise to keep improving our quality and continues to make this transparently measurable," said Ashwin Bhat, chief commercial officer at Lufthansa Cargo.
"The recognition of our commitment to sustainability and the advancement of digital and innovative solutions makes us particularly proud and underlines our leadership in these topics which are very pertinent to our industry," Bhat added.
Cargo iQ provides metrics and a quality management system to monitor and evaluate compliance with the customer promise.
